RETURN POLICY
We want you to love your Qwave gear purchase. If you don't, that's okay, you may return your web-order purchase within 30 days of delivery for a refund. Contact us within 30 days of receiving your order to report any issues and to receive instructions. Please note that only items purchased from our website will be eligible for a return. Items purchased from a store should be returned to where they were bought for a refund or exchange.
Items must be in new, unused condition and in the original packaging to qualify for a refund. Some items are not available for return. The few exceptions that cannot be returned include:
- Items that have been worn, washed, or modified
- Items purchased on sale
- Any items not purchased from the Qwave gear website
When returning your purchase by mail, please include a copy of your receipt or order form. Please pack your return securely in the original box or similar shipping container. You are responsible for choosing a shipping carrier and method. We recommend using a method that can be insured and tracked. You will not be reimbursed for your original or return postage; we do not offer prepaid return shipping labels. We do not process exchanges. Feel free to contact us via email: support@qwavegear.com or 1-850-235-0661 to set-up your return.
"Order Number" or "Web Reference Number"
Gulf Coast Panama Jack
1411 Moylan Road
Panama City Beach, Florida 32407
We will process your credit once the item is received and inspected. Allow two weeks for processing, and one to seven business days to receive your credit. All credits for returns will be applied directly to the original form of payment. You are responsible for all shipping and handling charges.
Please notify us via email: support@qwavegear.com or call 1-850-235-0661 within 14 days of receiving your order to report any issues and to receive instructions.
We carefully package all of our products to arrive on your doorstep safe and secure. If an item does arrive damaged or with parts missing, please notify us via email: support@qwavegear.com or call 1-850-235-0661 immediately, and we will send a replacement (depending on availability). Please include your original web reference number or order number. We may ask for pictures of the damage for quality control purposes.
Qwave is not responsible for packages that are lost, stolen, or damaged during shipping. You assume all liability for packages verified delivered by the carrier with tracking information.
Any packages returned to us marked as undeliverable will be processed for a refund, less any shipping charges incurred. We will not reship orders marked as undeliverable. Customers will need to process a new order with a corrected address.
